Financial services writing, content design and AI training

We help financial services and financial inclusion organisations communicate clearly and with impact. Our specialist services cover customer content, user research, policy writing, financial inclusion advocacy and impact reporting. We also train teams in communication skills.

We struggle to turn our evidence into useful content

Turn your expertise into content people can use

A strong research finding does not always arrive in a form that people can readily use. The editorial work is to explain its significance for a particular audience.

We develop a clear argument from your source material, then shape the writing and content design around the reader’s needs. Where AI can support production, we build in checks for factual accuracy and a consistent voice.

Services

Writing and content design: We turn your research into reports, articles or presentation content, working with subject specialists to check the argument and its supporting evidence. Plain language and content design make the material easier to use while retaining the detail readers need to assess it. We can also develop AI-assisted ways to adapt approved content, with editorial checks that protect accuracy and your organisation’s voice.
AI writing training and coaching: We help your team use AI for real writing and editing tasks, with a clear view of where human judgement remains essential. Participants work with their own source material and learn to check outputs against the evidence. The training establishes a practical workflow for future content, with guidance on protecting information and maintaining quality.

Questions about specialist writing and AI training

How can technical research become a report people want to read?

We aim for reports that invite curiosity and are a pleasure to read. They should give readers a deeper understanding and something worth considering or discussing.

How can AI help financial services teams develop more engaging writing?

AI can help writing only when the writers know how to use it. We always teach that the first draft should be human-created.

After that, AI can be used agentically or with prompting to tailor drafts to different personas or contexts. It can also do simple editing.

Work with Narratology

Tell us about the communication problem you want to solve. We’ll discuss the work involved and agree the scope and fee.

Discuss your project info@narratology.co.uk

Read the white paper

Financial literacy is not enough: how communications professionals can support financial inclusion

By Frances Gordon · 8 pages · 367 KB

Read online Download white paper (PDF)

About Narratology

Narratology is a communications consultancy based in the UK. Our expert consultants each bring over twenty years of experience in fields including financial inclusion, journalism, marketing and technology.

We draw on that expertise to make complex financial and technical ideas clear, with close attention to the evidence behind them. Whether we are writing customer information or developing an impact story, the work starts with what people need to understand and use.

info@narratology.co.uk